All physicians and surgeons who are licensed to practise in British Columbia are registrants of the College. Members of the public can raise issues of concern about a College registrant through our complaints process.
Are you wondering if you should submit a complaint?
Submitting a complaint with the College can lead to better health and well-being for all patients. We encourage people to share their concerns about a registrant’s professionalism or clinical competence if they think there is a risk to the public.
The College’s complaints process is legislated by the Health Professions Act. Here is information on what complaints the College can investigate and what to expect in the process.
What to expect
What to expect
Who we can investigate
Who we can investigate
What we can do
What we can do
What we cannot do
What we cannot do
Complaints process
Most complaints submitted to the College deal with a registrant’s clinical decision-making or the way a patient has been treated. Below is a guide on how our process works for clinical care and conduct complaints.
How to file a complaint
How to file a complaint
How a complaint is investigated
How a complaint is investigated
How an outcome is determined
How an outcome is determined
What to expect after an investigation
What to expect after an investigation
How to appeal a decision